FAQS

HOW DO I KNOW MY ORDER IS CONFIRMED?

 

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service  via our contact us form and we will be able to re-send your confirmation email to you for your reference.

TRACKING NUMBER

We provide tracking numbers once your order has been dispatched and this is on your despatch email.

 

IS MY PAYMENT SECURE?

At Queen’s Jewelry , we take online security very seriously. At no point do we store any financial information on our servers. Queens jewelry employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

 

RETURNS FAQ

Although we do not accept returns, we strive to keep our customers happy & can review issues on a case-by-case basis. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If there are any issues upon arrival of your items or if you are not satisfied with your order, please email us at info.Queensjewelry.shop@gmail.com within 7 days of arrival & we will get back to you ASAP. Please check out our return FAQ section for further details.

CUSTOMER SERVICE

To check on the status of an order or to verify shipment, please contact us.

If you have any questions regarding our jewelry, the use of our website, or a general customer inquiry about Queen’s Jewelry, please contact us via Email: info.queensjewelry.shop@gmail.com

 

We aim to answer all email enquiries within 24 hours.