Return FAQS
At Queen’s Jewelry, we want you to love your piece and feel confident in your purchase. We accept returns on eligible items within 30 days of delivery, subject to the guidelines below.
If you have an issue with your order, please reach out to us. We’re always happy to review concerns on a case-by-case basis and determine the best resolution.
What is your return policy?
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, your item must:
- Be unworn and in its original condition
- Be free from damage, wear, or signs of use
- Be returned in its original packaging
- Include your order information
Items that do not meet these requirements may not be eligible for a refund.
Are earrings returnable?
For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged.
If your earrings arrive damaged, defective, or you receive the wrong pair, please contact us within 7 days of delivery so we can review the issue and assist you.
Are sale or discounted items returnable?
Sale, promotional, and discounted items are final sale unless the item arrives damaged, defective, or you receive the wrong item.
Any item specifically identified as “Final Sale” at the time of purchase is not eligible for return.
Are custom or personalized pieces returnable?
Custom, personalized, engraved, or made to order pieces are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or are not made according to the agreed-upon specifications.
Who pays for return shipping?
If you are returning an eligible item because you changed your mind or no longer want the piece, return shipping is the customer’s responsibility.
Original shipping costs are non-refundable.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery before sending anything back. If we determine that the issue was our error, we will work with you on the appropriate resolution.
What if my order arrives damaged or I receive the wrong item?
Please inspect your order as soon as it arrives.
If your jewelry arrives damaged, defective, or you receive the wrong item, please email us at info.queensjewelry.shop@gmail.com within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the jewelry
- Photos of the packaging, if the package arrived damaged
Please do not send the item back before contacting us. We’ll review the situation and determine the best resolution.
Can I change or cancel my order?
Because orders may begin processing shortly after they are placed, we cannot guarantee changes or cancellations once an order has been submitted.
If you need to make a change or request a cancellation, please contact us as soon as possible at info.queensjewelry.shop@gmail.com. If your order has already been processed or shipped, you may request a return once it has been delivered, provided the item qualifies under our return policy.
How do I request a return?
To request a return, email info.queensjewelry.shop@gmail.com within 30 days of delivery.
Please include your:
- Full name
- Order number
- Item(s) you would like to return
- Reason for the return
Once your request is reviewed and approved, we’ll provide you with the return instructions.
Please wait for return instructions before shipping your item back.
When will I receive my refund?
Once your returned item has been received and inspected, please allow up to 14 business days for us to process your return.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account, Typically 5-7 business days.
Original shipping costs are non refundable.